JAMES FADI SELWANESS
HEAD OF GLOBAL OPERATIONS AND DEVOPS
PROFESSIONAL SUMMARY
Polyglot technology leader specializing in digital transformation and scaling high-growth startups. Proven track record of leading cross-cultural remote teams & transforming business operations through data-driven insight and AI/ML powered solutions. Skilled in stakeholder management and fostering technical excellence by building and mentoring high-performing teams.
PROFESSIONAL EXPERIENCE
Head of Global Operations & DevOps
e-SKY Solutions, Montreal | 2024 – present
Led strategic growth initiatives and operational excellence for a rapidly scaling startup, delivering significant business impact through technical leadership and process optimization.
Key Achievements
- Doubled company headcount through strategic internship program while reducing employee turnover to 7%
- Streamlined client onboarding from one week to 48 hours, catalyzing accelerated revenue growth
- Revolutionized development practices by cultivating an agile culture, resulting in 50% reduction in release cycles
- Transformed core LMS offering into SaaS platform through productization, driving 40% year-over-year client acquisition
- Engineered comprehensive infrastructure migration, yielding 75% cost reduction and 50% improved delivery efficiency
- Tripled strategic partnerships through stakeholder management and cross-functional leadership
- Elevated customer success operations through advanced crisis management training minimizing customer attrition
- Architected and led partner system integration initiatives, resulting in 100% growth of LMS client portfolio
- Conceptualized and implemented cutting-edge AI/ML solutions, including advanced LLM applications
- Established robust DevOps framework while fostering technical excellence through mentorship programs
- Served as strategic advisor to CEO, successfully implementing OKR methodology across all organizational levels
- Designed onboarding processes for new hires and interns
- Authored and reviewed legal documentation including MOUs, and licensing agreements
Operations Manager
e-SKY Solutions, Montreal | Aug 2023 – Dec 2023
Drove operational excellence through technology implementation and team development while expanding product offerings and sales capabilities.
Key Achievements
- Doubled turnover through strategic sales, demonstrations, and consulting services
- Architected and led the development of a Laravel-based support platform, reducing client onboarding from 2 to 1 week
- Pioneered an AI-driven course recommendation engine utilizing Python frameworks, driving 30% increase in conversion rates
- Established data governance framework
- Created Power BI dashboards for analytics and client reporting
- Implemented time tracking and PTO management systems
- Developed comprehensive course classification framework
- Created standardized operating procedures and documentation
Technical Project Manager
e-SKY Solutions, Montreal | Feb 2023 – Aug 2023
Drove product implementation and client success.
Key Achievements
- Drove 20% increase in demo success through optimized course catalog presentation
- Mastered academic and corporate LMS platforms and content packaging standards
- Led client LMS migration projects and partner system integration
- Engineered client solutions including SolidWorks VBA automation and French WordPress websites
Cross-Industry Consultant
Montreal | 2012 – 2022
- Led Udacity’s Data Analytics mentorship program, achieving 70% student success rate
- Taught Business English, French and Sales at Canadian colleges
- Led multilingual tourism operations with focus on Quebec
- Managed time-critical viticulture operations in French vineyards, optimizing harvest schedules to ensure peak grape quality for wine production
- Introduced Sicilian specialty products to Montreal’s retail market
EDUCATION
Master’s in Management
IAE Poitiers, France 2011
Bachelor’s in Commerce
IAE Poitiers France & DGCI (Département de Gestion et de Commerce International)
Cairo 2008
Certifications
MITx Certification
Miscellaneous Certification
SKILLS
Strategy and Management
- Strategic Leadership
- Crisis Management
- Change Management
- Process Optimization
- Remote Operations
- Stakeholder Management
- Sales Engineering
- Project Management
- Digital Transformation
- AI/ML Integration
- Operational Excellence
Domain Knowledge
- SAAS Models
- LMS Systems
- Corporate Training Solutions
- Product Ownership
- Agile Methodologies
- Product Strategy
- Software Architecture
- Quality Assurance
Core Technical Expertise
- Programming languages: Python, SQL, VBA, PHP
- Data Analytics: Power BI
- Machine Learning & LLM
- Data Engineering: ETL, Hadoop, Hive, Spark, Databricks, MLOps
- Data Governance
- Cloud Architecture: Azure, AWS
- DevOps: Linux, Docker
- Windows Server
Languages
Arabic, English, French, Italian, Spanish, Greek
- Technical Consultant - Volunteer at SPIMS, Local Theology Institute
- Ancient philosophy Assistant Teacher - Volunteer at SPIMS, Local Theology Institute
Note: This resume is also available in PDF format. Feel free to contact me for additional information or to discuss potential opportunities.